Refund Policy
Effective Date: July 20, 2026
1. Overview
This Refund Policy applies to all transactions made through STRVend, including vendor subscription plans and direct bookings processed via Stripe. Please read this policy carefully before making a purchase.
2. Vendor Subscription Refunds
STRVend offers monthly and annual subscription plans for vendors.
Monthly subscriptions
Refunds are available within 7 days of the initial purchase if no premium features have been meaningfully used. Renewals are non-refundable.
Annual subscriptions
Refunds are available within 14 days of the initial purchase on a pro-rata basis for unused months. After 14 days, annual subscriptions are non-refundable.
Downgrade
You may downgrade your plan at any time. The lower rate applies at the next billing cycle; no partial refund is issued for the current period.
Cancellation
Cancelling stops future charges but does not trigger a refund for the current billing period. Access continues until the period ends.
3. Direct Booking Refunds
Bookings made through a host's direct booking page are subject to the following terms:
| Cancellation timing | Refund |
|---|---|
| More than 48 hours before check-in | Full refund (nightly rate + cleaning fee) |
| 24–48 hours before check-in | 50% of nightly rate · cleaning fee non-refundable |
| Less than 24 hours before check-in | No refund |
| No-show | No refund |
Refunds are processed back to the original payment method within 5–10 business days.
4. Non-Refundable Items
- Platform fees or service charges applied by STRVend.
- Stripe payment processing fees (~2.9% + $0.30 per transaction).
- Subscription periods already consumed.
- Bookings cancelled after the applicable window has passed.
5. How to Request a Refund
For subscription refunds, email legal@strvend.com with your account email and reason. We process within 5 business days.
For direct booking refunds, contact the host via STRVend messaging. If the host doesn't respond within 48 hours, escalate to us at the email above with your booking ID.
6. Disputes
If you believe a charge is incorrect, contact us within 60 days of the transaction date. We will investigate and respond within 10 business days. Initiating a chargeback before contacting us may result in account suspension pending resolution.
7. Changes to This Policy
We may modify this policy at any time. Changes take effect upon posting. The policy in effect at the time of your purchase governs that transaction.
8. Contact
Questions? Email us at legal@strvend.com.